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7 Messages

Sunday, June 9th, 2024 7:16 PM

Prime video app not working

When we try to open our prime video app, it just reverts to whatever channel was previously on. We thought we might be able to uninstall it and reinstall it, but there is no option to uninstall. There is only an option to disable. We are not sure what to do.

ACE - Expert

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19.9K Messages

1 month ago

This is the DTV sat forum that has nothing to do with Amazon Prime. 

Community Support

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20.5K Messages

1 month ago

Hi, @Ellencs. We're sorry you're having issues using the Prime Video App. We want to help you fix it. Can you share the device you're using to access the app? Arlyn, DIRECTV Community Specialist

7 Messages

1 month ago

I'm using the Gemini streaming box.

7 Messages

1 month ago

@shannon02 I am aware of that. I'm not sure if it's a Prime Video issue or a DIRECTV issue though. 

7 Messages

1 month ago

@shannon02  Also, this is not just the SAT community forum - Directv streaming was an option to check when making a post. 

Community Support

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20.5K Messages

1 month ago

Thanks for the info. Internet connectivity issues may prevent the app from launching or working as intended. Prime Video apps are preinstalled on the Gemini device and can be accessed through Apps or within the Guide. Please press the Apps or Diamond key using the remote control, then press OK. Sign in to Prime Video by following the prompts provided within the app, then hit Sign In. Selecting “Force Quit” from More Info (…) will close the app entirely. Please get in touch with Amazon Help Center for further assistance if this does not work. Search Digital Services and Device Support on amazon.com and select Prime Video. DIRECTV appreciates you. Arlyn, DIRECTV Community Specialist

ACE - Expert

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19.9K Messages

1 month ago

DTV via internet AKA DTV  streaming has its own forum under the Community forum banner that has user that are using it so have more knowledge then the people in the DTV sat forum.

7 Messages

1 month ago

@shannon02 I thought that’s what I accessed, but thanks!

ACE - Expert

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20.7K Messages

1 month ago

Moving from DirecTV to DIRECTV STREAM


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