Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

J

New Member

 • 

1 Message

Monday, January 23rd, 2023 4:47 AM

Remote turns TV off and then on again

When I use my DIRECTV Stream remote to turn my Samsung TV off, within seconds it turns back on again. 

How do I fix this?

Accepted Solution

ACE - Expert

 • 

6.2K Messages

2 years ago

Have you tried reprogramming the remote again?

Accepted Solution

ACE - New Member

 • 

3.3K Messages

2 years ago

Do you have HDMI CEC enabled in the Samsung TV settings? It's called Anynet+ (HDMI-CEC) in the tv settings-in external device. I keep mine disable on my Samsung tv or funky things happen lol

Voyager

 • 

6 Messages

4 months ago

I have the same issue on all three of my TVs: 2 Samsung, 1 Vizio. 

Previously no problems when using directv remote to turn off tv and the receiver. But for a month now 5 seconds after turning off, the TV come back on. If I disconnect the HDMI from the box to the tv and turn the power off, the tv stays off. It is almost like the HDMI signal is trying to rewake the TV.

This seemed to happen last month when I believe my receivers took a firmware update.

ACE - New Member

 • 

3.3K Messages

4 months ago

Turn off HDMI CEC 

(edited)

Voyager

 • 

6 Messages

4 months ago

Only one of my TVs have that setting and it was never turned on.

ACE - New Member

 • 

3.3K Messages

4 months ago

On Samsung it's called HDMI Anynet. Have you tried a new HDMI cable?

1 Message

4 months ago

LUDWICK577 above, gave GREAT advice!  It was simple & fixed both my Samsung TVs.

HERE IT IS:  

Do you have HDMI CEC enabled in the Samsung TV settings? It's called Anynet+ (HDMI-CEC) in the tv settings-in external device. I keep mine disable on my Samsung tv or funky things happen lol

Voyager

 • 

6 Messages

4 months ago

As stated earlier, I have three different TVs with the problem. One is a older Vizio and another is an older Samsung. They do not have that setting to chnge. My newer Samsun does have that setting, but it is already not turned on. I did toggle it on, then off. Problem remains.

This issue started after all three of my Receivers/IRDs received a software update. Updates happen every 4 to 6 months and there was one around the time the issue started.

i have a ticket open with DIRECTV and the software download logs have been submitted. It was also noted to DIRECTV per their inquiry if I was on a Genie home distro system of which I am… Gen 2.

Voyager

 • 

6 Messages

4 months ago

I went through those settings with the agent I was dealing with. 

ACE - New Member

 • 

3.3K Messages

4 months ago

Do you have satellite or stream bc you keep calling it an IRD ....plus directv stream devices receives updates like one a month but you mention 4 to 6 months 

Voyager

 • 

6 Messages

4 months ago

Satellite integrated receiver decoder.

ACE - New Member

 • 

3.3K Messages

4 months ago

This is the DirecTV stream forum .....not satellite

Contributor

 • 

6 Messages

4 months ago

I have Genie minis on two of my Sony TVs and have the same issue.  It stopped for a few months then started again a couple months ago.  It is frustrating. 

ACE - Expert

 • 

22.4K Messages

4 months ago

@rockyfs 

Mini Genies are for the satellite service. This is the forum for STREAM.

Do wish the sections could be better listed for the average poster.

Contributor

 • 

6 Messages

4 months ago

Thanks for letting me know.  Amazing that the streamers are having the same issue.  I will repost in the satellite service area.


NEED HELP?