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6 Messages

Wednesday, May 15th, 2024 12:00 AM

Streaming Gemini unit turns off when TV turns off

DirectTV streaming customer for one week.  Successfully set Gemini up along with its remote.  Worked ok until I turned Samsung. TV off.  Unit turned completely off, making me have to start all over with programming.  Any suggestions?

Accepted Solution

ACE - New Member

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3.1K Messages

6 days ago

I used to have a Samsung tv. Turn off HDMI CEC...Anynet+ in the TV settings . It really screws things up 

(edited)

Accepted Solution

ACE - New Member

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3.1K Messages

5 days ago

It's normal for your Gemini device to turn off....there is an on button on the remote. You probably mean restart when you say turn off. I'd also go into your TV settings and turn off Anynet+ HDMI cec

Community Support

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19.9K Messages

6 days ago

Hi, there. We apologize for the technical issue that you're having problem with the Gemini. Try basic troubleshooting here: Get help with your DIRECTV box | DIRECTV Support Justine, DIRECTV Community Specialist

6 Messages

6 days ago

Sorry, but your link refers to box device.  Mine is a small device with short HDMI fir streaming connection.  It's about the size of 1/2 deck of cards.

Community Support

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19.9K Messages

6 days ago

We apologize for the incorrect link that was given. Kindly consider using this link Get help with your DIRECTV box or remote | DIRECTV Support for your Gemini Air. Justine, DIRECTV Community Specialist

ACE - New Member

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1.3K Messages

6 days ago

You must have the Gemini Air.  It kind of sounds like it factory rest itself.  Does this happen every time you turn your TV off or did this happen only once when you shut it off for the first time? Did you get your Gemini from Directv or a 3rd-Party seller?

6 Messages

6 days ago

This is a new (warranty) unit from Direct.  Original unit would not stay on.  This one (arrived today via USPS) stayed on, but turned completely off when I turned TV off.  Wondering if there's  something in settings to adjust?  It would not stay on when I turned TV back on.  It shuts off at various setup points.

(edited)

Community Support

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19.9K Messages

6 days ago

Thanks for your prompt response @Tiger593 It seems like we need more than basic troubleshooting, @mramage Join us in DM and let's work together on this. Justine, DIRECTV Community Specialist

ACE - Expert

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5.3K Messages

6 days ago

How is your Gemini Air device powered? To a wall socket or to the USB port on the TV? If to the TV, then perhaps when the TV is powered off there is no power to the device, causing it to shut down.

(edited)

6 Messages

6 days ago

Reloaded today.  Plugging power using alternative spot.  Working ok with only one self-initiated reload, but it restarted on its own.  Direct streaming works fine through Roku device.  Hope querky Gemini Sky works because the remote is convenient.

ACE - New Member

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3.1K Messages

6 days ago

But you have it powered using the power cord/usb-c that came with it --into a power outlet or power strip. You can't use the usb input on the back of the tv.

6 Messages

5 days ago

Yep.  Unit has not self-shut off all afternoon.  Not sure what it will do when we turn off TV tonight.

(edited)

ACE - Expert

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5.3K Messages

5 days ago

Should be fine since you have power to the device.

6 Messages

5 days ago

Glad to announce that Gemini Air came out of "sleep" mode when I hit "ON" on the remote.  So far, the switch to a different electric outlet seems to have "fixed" the power lapse/restart from scratch issues.  Fingers crossed.  DirectTV streaming is a good value and other than the Gemini "glitches" we've had, we're happy with it.  Don't miss Xfinity and its costs at all!

Community Support

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19.9K Messages

5 days ago

We're glad to hear that it's already fixed. Let us know if you need further assistance. DIRECTV is here to help. Roland, DIRECTV Community Specialist


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