2 Messages
Audio Description selection glitche on firestick
Hi,
I'm totally blind and use audio description wherever possible. I love this feature and it's why I use DIrect TV, but in the last update of the Direct TV software something happened. When I go to the audio/CC menu the firestick doesn't say which audio is selected. It used to say alternate audio when selecting audio description, once selected the audio description is turned on and works, but now the firestick says the time literally every minute. Can you fix this please? I love your product and how user friendly it is for the blind, and just love the audio description feature. Thank you in advance.
DIRECTVhelp
Community Support
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18.7K Messages
1 month ago
Thank you for letting us know you love our product and the audio description feature was working perfectly before the upgrade. Our goal is to provide the best entertainment experience to each of our customers. We're sending you a DM to take a closer look into this. Jhoan, DIRECTV Community Specialist
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DoloresM
2 Messages
1 month ago
Thank you so much for your prompt reply. I really hope this is fixed with the next upgrade. I'm not sure how many totally blind people you have using Direct TV on the firestick, but I wanted to let you know. Have a great day.
Dolores
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DIRECTVhelp
Community Support
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18.7K Messages
1 month ago
We appreciate your feedback and your loyalty. DIRECTV cares about you. 💙 Jhon, DIRECTV Community Specialist
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