Tutor
AT&T proration scam after canceled DirectTV service, California customer
I cancelled my DirectTV service account when my bill went up $50.00 on Jan 27,2021 and returned ALL the equipment on Jan 28,2021 via FedEx. At the moment of cancelling there was an outstanding bill of $158.01 for services 01/20/21-02/20/21. This bill was supposed to be prorated... DirectTV bills ahead (which is terrible, BTW) After Jan 27, I called multiple times and was promised by multiple AT&T reps that the outstanding balance will be prorated by Feb 20. It did not happen on Feb 20, so I started calling and chatting multiple times with reps again and again. And again they promised it would be prorated the same day... did not happen. I was promised to be called 2 times. It did not happen Rep. promised that it would be corrected today by 12:00 pm, and I will receive the call from AT&T at the same time. It did not happen. No call, no correction. I found some info online that ATT stopped "prorating" (!!!, be aware), but this does not apply to California customers due CA laws (Thank you, CA, other states customers be aware!) It looks like an attempted scam to me. I've been a DirectTV customer for about 10 years (starting before the DirectTV was acquired by AT&T . I am also having wireless cell phone AT&T account keeping it separately fo more than 10 years. My account web page says "pay now $158" or pay "late" fee, when in fact I must pay prorated amount about $39 . I really hope that somebody responsible in the company will be reading this.
If no response, my next actions are:
1. Cancelling my other AT&T account (the cell phones one which I had for more than 15 years)
2. Opening case with California BBB (I have all the chats saved with reps names and reference# , BTW, AT&T chat does not allow to "save" but I have skills)
Thank you,
Former California DirectTV customer, Still "wireless" customer
GreyGhost1951
New Member
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4 Messages
4 years ago
This company is the worst I have ever dealt with in my life. We moved in 2020, and kept our Direct TV. After moving, my first bill was incredibly high. Remember, this was during Covid. Could not get anyone on the phone to help, or care. I would call billing and they would transfer me to a number that only had a recording. I finally stopped paying them, and disputed my bill using Discover. This finally got someone to call, and promised me if I would pay half of my bill they would cancel service. I gave them a different credit card, and returned all equipment. A month later they again drafted my Discover card for a month's service. I finally had to close this account and get a new card. So this year I get a letter from a collection agency, and it says I owe them $490 more. They also turned this into my credit reports, and I am right in the middle of buying a home. I called them and talked for 20 minutes to someone in customer service and she assured me someone from the company would call me back and get this fixed. Never happened. The number posted for them is no good regarding customer service. It is non existent. The website is no help either. I dream of the day there will be a (Edited per community guidelines) (Edited per community guidelines) against these thieves.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @GreyGhost1951, we want to help with your bill inquiry.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Daniel, DIRECTV Community Specialist
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GreyGhost1951
New Member
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4 Messages
4 years ago
LOL...same old Direct TV. I did ask you asked, and was informed no one could help me as they do not have access to my billing. I got an 800 number to call. I know how this will go.
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GreyGhost1951
New Member
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4 Messages
4 years ago
My old sign in has been lost, and I have no way to create a new account. We are just going in circles as always. Why don't you post a REAL number where someone on CUSTOMER SERVICE will actually answer the phone?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We can review and explore options for those charges on your account together. Please meet us in the Direct Message that you can find next to the bell icon in the upper right corner of the Forums since this is a public forum where everyone will have access to the information we discuss.
Daniel, DIRECTV Community Specialist
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GreyGhost1951
New Member
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4 Messages
4 years ago
I need to know exactly how much I have paid you through my Discover Card and the SUPPOSED one time LAST bill cut in half to resolved my issue. Then of course, you debited my Discover card again. Now you have put this out for collection right as I am trying to buy a home. So I have a bill of $490 for two months service on top of all the money I have already paid you. Do you people have no ethics at all?
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Baylorgirl
New Member
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3 Messages
4 years ago
The rep got approval to prorate mine upon disconnecting, they said they don't do it without requesting 1st. Other states do get prorated to you just have to ask. But if you didn't get prorated and didn't have services isn't that theft by deception or some legal term. If mine isn't prorated we could start a (Edited per community guidelines) (Edited per community guidelines). Find others with the problem!!!
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