New Member
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1 Message
Billed for two accounts for over a year
I have been billed for two accounts for over an a year. Directv setup two accounts when I moved and I have been subsequently billed twice for almost a year. I tried calling multiple times and nothing has happened.
shannon02
ACE - Expert
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21.3K Messages
4 years ago
Did you dispute this within 60 days?
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Setup 2 accounts when you moved, or opened a new one instead of moving the existing one?
DirecTV has had a 60 day billing dispute policy, though up to 3 bill cycles (so prior 60 days plus how many in the current one) is not unheard of. As over a year is well beyond that, your next step would be a BBB complaint to send this to the corporate level.
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roller22
New Member
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1 Message
13 hours ago
Why am I billed twice each month.
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Juniper
ACE - Expert
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23.4K Messages
9 hours ago
@roller22
If you are billed/making payments twice every month, that indicates you have two accounts. The bills will have details, including specific account numbers. Otherwise call DirecTV to assist with official support.
For further guidance from other customers and experienced users, please start a new thread as this one is from a few years ago (2021).
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