New Member
•
1 Message
Billing -
How do I send you a copy of the dispute on the bill I received? I have a bill dated August 19, 2026.
Account summary states last bill $220.00 - payments $202.00 - Adjustments $80.00 Please pay past due $98.00.
Late payment fee $12.00
On July 30 - Direct posted $92.00- this charge never came through to my bank-I do not write checks
On July 31 Direct posted $60.00 my bank Chase paid - debit card
On August 16 Direct posted $50.00 my bank Chase Paid - debit card
Total Payments $202.00 Paid
I had an adjustment for $80.00 and a credit $-12.00 - these amounts add up$92.00
New Bill for Charges August 20- Sept 19 $79.00.
DIRECTVhelp
Community Support
•
256.4K Messages
16 hours ago
We appreciate the detailed breakdown, @Grant_292. No need to send a dispute, as we have a billing specialist ready to help. Sending you a DM now. John, DIRECTV Community Team
0
0
Juniper
ACE - Expert
•
23.7K Messages
10 hours ago
I would check the dates of those adjustments and credits, including anything that occurred after the bill produced. DirecTV only sends out 1 bill a month. So when something went through might be after the bill came out. Also, normally the bill comes out on the 2nd day of your bill cycle. But if anything processed day 1, then it wouldn't apply to the prior bill but the new one which could result in technically past due when the cycle started over.
Hopefully DirecTV gets this sorted out. If needed share the complete line items of the bill, including prior balance. This way the entire numbers needed are available. If you can screen shot it, just remove personal info (account number, etc.) as this is a public forum mostly customer to customer, other than a Direct Message (DM) that is private between you and the other person.
0
0