New Member
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8 Messages
Cancel subscription
We kept the NFL Sunday ticket because we were moving to England and wanted to watch our football games. Now we are here and it turns out we cannot watch it here. Today’s the last day to cancel but we cannot cancel. There’s a phone number to call but being in England that would cost money for every minute we’re on the phone. And with hold times that adds up. Please. It’s September 12th. I have been at this all day. First trying to get the games and now trying to cancel. If I had done this yesterday I would’ve got the full refund. Now I am not being given any option at all. Please send me an email of someone who can help.
sandblaster
ACE - Expert
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2K Messages
4 years ago
This forum is not customer support. No one will be sending you an email. Sorry but calling is the only way to cancel.
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Constructive
Employee
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34K Messages
4 years ago
There is no email address. They don’t do support through email.
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kharyssa
New Member
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2 Messages
4 years ago
Try chat
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Constructive
Employee
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34K Messages
4 years ago
Chat can’t cancel a subscription.
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ursula_peterson
New Member
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8 Messages
4 years ago
Sounds good. How do we start validating?
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JefferMC
ACE - Expert
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37.1K Messages
4 years ago
@ursula_peterson as usual, they post that the thread is private, but it is not fully private. Wait until there is a comment with a PRIVATE banner for you to reply to, or that the original post has been marked PRIVATE. Until that happens, provide no personally identifiable information.
Hey, Jeferson (with one "f"), um... could you REALLY make it private instead of just telling the poster it is? Thanks a lot.
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sandblaster
ACE - Expert
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2K Messages
4 years ago
@ursula_peterson I hope DIRECTVhelp can help you but I’m not too optimistic.
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ursula_peterson
New Member
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8 Messages
4 years ago
They would have to answer back and make this post private like they said. I am always optimistic.
(edited)
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ursula_peterson
New Member
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8 Messages
4 years ago
@DIRECTVhelp can we mark as private as stated by your earlier comment. So we can validate and start from there.
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ursula_peterson
New Member
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8 Messages
4 years ago
@DIRECTVhelp what?!
you delete your comment. NFL Sunday ticket is not in England. The calls won’t go through. Who can I talk to.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
You have to use AT&T international number to transfer you to DTV. Had you posted before you left we would have told you DTV can't stream outside the US.
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