Directv account shows streaming service that was cancelled not new Satellite service.

I have been an Att customer for close to twenty years. Back in 2018 I tried the Directtv streaming service, but soon canceled it for Uverse. Six months ago I moved and Uverse wasn’t available, so I signed up for Directv satellite. The tech sat it all up. I didn’t have to log in or create an account. I had originally signed up using my cell phone number so I thought it was connected to my account. I had also sat up auto pay. Then I tried to purchase a movie using the app. Logging in using my cell phone number simply says I have no tv service and logging in with my email shows the old streaming service. I had the same results logging in on line. The first time I called customer service they couldn’t understand the issue. Tonight they told me they could see my satellite service on the account but I was using the wrong Id to log in. I told them the only ids I have are my cell phone number and email. They said they couldn’t give me the Id or even tell me how to get the id and I would have to speak to a different department. After another wait on hold, they told me they were the wrong department! They offered to pass me on to someone else, but I declined. I’m really confused. How many ids can we have and how can I get this fixed!