Directv billing issues

About a month ago I received a fraudulent call from someone saying they were from Directv.  They communicated that if I paid 1 year upfront, I would get Cinemax and Showtime for free.  I was walking at the time and couldn't process the payment (luckily).  When I called Directv back they said they were not offering this deal at this time.  I had to make multiple calls because the people on the phone couldn't speak good English and therefore there was a huge communication gap.  I was able to get a phone number for the fraud department.  I called twice and they never called me back.  Subsequently, I received my bill and Directv added charges to my bill for Feb. and March for Showtime and Cinemax.  I contacted Directv through My Account - and the Chat button.  I chose this method due to the language barrier when calling customer service.  The first person I talked to said they would remove Cinemax and Showtime from my plan and remove the charges of approximately $36.  Later I received an email that my account was credited $1.23.  So I went back to the online Chat in My Account.  I had to go through the whole thing again.  The representative asked me if I would like Cinemax and Showtime removed from my plan....  It was like I never talked to Directv before.  Anyway, eventually we got to the point where they would remove Cinemax and Showtime from my plan and they would contact billing to remove the charges.  My bill is roughly $130, but with the Cinemax and Showtime my bill was $167.  The next morning I logged into My Account and it showed a balance due of $191.  I said what the heck?  I reviewed the details.  Directv did remove $36 in charges, but subsequently added additional charges to my account of $61.  So I went back to online Chat and spent approximately 2 hours trying to get resolved.  I was passed to 3 different reps and no one could help me.  Finally the rep was going to send me an email (within an hour) and have someone call me in the next 30 minutes.  More than 24 hours later, I have yet to hear anything back from Directv.  I now have hours and hours put in trying to get this resolved and where did I end up?  An even higher bill than I originally started with.  And it seems to me Directv doesn't even care.  I honestly don't know where to turn except possibly legal action.  And unfortunately, I feel if I don't pay my bill in full, Directv will add late fees to my account which will be impossible to get removed.