DIRECTV Reported Fraudulent Account To My Credit

I closely monitor my credit and do not have, nor have I ever had, a DIRECTV account. In mid-December, I received a notification from Credit Karma indicating that a DIRECTV account, fraudulently opened using my personal information, had been sent to collections.

I contacted the collection agency and was informed that the account was created for a residence in Arkansas—a state with which I have never had any association. The agency attempted to negotiate a payoff despite my clear assertion that the account was fraudulent.

I immediately contacted DIRECTV’s fraud department and completed all required steps, including filing a police report, submitting an affidavit, and providing supporting documentation. To date, I have received no substantive response. I have also contacted DIRECTV directly on multiple occasions and emailed their fraud department repeatedly, with no acknowledgment or meaningful effort to resolve this matter.

In addition, I have filed a fraud report with the Federal Trade Commission. It is deeply concerning that a company can allow a fraudulent account to be reported to credit bureaus without properly verifying the identity or account ownership. DIRECTV’s lack of responsiveness reflects a failure to meet its obligation to protect consumer personal information and to promptly correct fraudulent reporting.