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Community Support

Community Support

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255.7K Messages

Thursday, August 3rd, 2023

DIRECTV Visa® Reward Card

Requirements:

  • Installation and activation of new DIRECTV service.
    • Not migrating from U-verse or other DIRECTV video services. 
  • Maintain active service throughout the reward fulfillment process.
    • DIRECTV via Internet must be installed and remain active for 90 days to qualify.
  • Must subscribe to DIRECTV® ENTERTAINMENT Package and above.
  • For the Switcher Reward Card offer, supply a bill from your previous TV provider from within the last six months. (To be uploaded during the redemption process).
    • Last name or address on your previous provider's bill, and DIRECTV service must match.

Redemption Process:

 

You’ll be sent a Reward Notification email within six weeks for DIRECTV via Satellite or 90 days for DIRECTV via Internet. You can redeem your reward after you’ve received the notification email.

  • To view redemption status, claim your reward, bill upload and card activation, visit DIRECTV Reward Center - Home Page.
    • See the FAQ section for helpful answers to the most common questions.
  • Reward cards must be claimed within 75 days of the date the notification email is sent.
  • The physical cards are sent by mail within 3 weeks of redemption.

If you’re unable to complete the redemption process, please contact the Reward Center at 866-212-9768.  

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
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Community Support

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255.7K Messages

2 years ago

I will gladly review your account and look up your reward status, please use the link below, and I will pull your account. Rest assured I will do my best to give you a resolution. Jairo, DIRECTV Community Specialist

5 Messages

2 years ago

I got the PM then no response on the PM. Gotta figure with Dtv service going down hill fast.

5 Messages

2 years ago

This is the outcome everyone!

DIRECTV Community Forums
DIRECTV Community Forums
Conversations
DIRECTVhelp
<p style="margin: 0;">I've lost all respect for DTV. It and its employees all lie. Been trying to get my $200 rewards card and now they say I waited too long while I've been calling for months. DON'T FALL FOR IT.</p>
52 s
I will cancel if I don't get the $200
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DIRECTVhelp
DIRECTVhelp
Member since February 20, 2014
Back Online
Fri, 3 Nov

I've lost all respect for DTV. It and its employees all lie. Been trying to get my $200 rewards card and now they say I waited too long while I've been calling for months. DON'T FALL FOR IT.

Fri, 3 Nov
DIRECTVhelp
I want to provide you with a resolution on your Reward card inquiry, please let me know when you are ready. Jairo, DIRECTV Community Specialist
9:06 am
The only way to help me is to finally give me the $200.00 that was promised.
9:20 am
Anyone there?
9:22 am
DIRECTVhelp
Allow me a few minutes while I send the link. Jairo, DIRECTV Community Specialist
To continue assisting, we'd like to authenticate your account. Please click the following link and log in with your DIRECTV User ID and Password: https://spr.ly/6002uWLlQ If you have any trouble logging in, please let me know.
9:29 am
Can't log in
9:32 am
is now assisting you
Thanks for verifying your account. We will continue to assist you with your inquiry.
9:33 am
Let's go
9:35 am
Can you just arrange to get me my $200 that was promised?
9:36 am
DIRECTVhelp
Please bear with me while I pull your account and review the reward status. Did you receive a notification via e-mail with instructions on how to redeem it? Jairo, DIRECTV Community Specialist
9:36 am
Never got the email or letter
9:37 am
DIRECTVhelp
Did you receive a confirmation number from one of our reps? How were you offered the reward card? Jairo, DIRECTV Community Specialist
9:38 am
Not given any help at all. Only told I can't get the $200 because I took to long to ask which is a lie.
9:41 am
DIRECTVhelp
I understand. Did any rep ask you to fill out a form or send documentation to review availability? I'm asking you this because I want to know how you were offered the reward. Is the reward card you were told is due to loyalty? NFL?
9:44 am
No one offered to help. It was an award card I was offered to sign up with Dtv back in May.
9:47 am
DIRECTVhelp
Ok, thank you for this information. I'm reviewing your account and I can see previous interactions about the reward card. I will go to May and search for eligibility notifications, allow me a few minutes, please. Jairo, DIRECTV Community Specialist
9:49 am
Thank you
9:50 am
DIRECTVhelp
I went back to May when you first got your service activated. There is no notification sent to confirm eligibility for a reward card. Sometimes it happens because the customer has to send some documentation to be eligible. Sometimes it's due to non-eligibility at the moment. However, I can see that your account was set with $42 off for 24 months which is a great deal. You currently have discounts for $52. Jairo, DIRECTV Community Specialist
9:56 am
I signed up because I was told we wou li d get the $200
9:59 am
I will cancel if I don't get the $200
10:00 am
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1 Message

2 years ago

I am a Direct TV customer that did not receive an award email although eligible for $300. Direct Stream started 10/17/23. I called in January, 2024 and told I needed to wait 90 days as it’s a stream service.  Called on 2/22/24, told that I was no longer eligible for the rebate. I never received an email or mail related to the award so was unable to claim, which was the reason for my call to the reward center. I was directed to the consumer relations department and after explaining the situation three separate times to different people, referred again to the rebate center. I was told that they cannot issue the award as 120 days expired.

Looking for a solution so I do not have to file a BBB complaint. Thank you.  Michelle Strickler

Community Support

 • 

255.7K Messages

2 years ago

We apologize for the experience you had when trying to redeem the reward card. We'll send you PM to further assist you. Haendel, DIRECTV Community Specialist


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