Equipment return acknowledgement problems

Due to Covid-19 they may not have scanned them into the system yet, any NRF will be credited back when they do.

Did you actually read what I wrote? The equipment has been scanned into the returns department. The information, has not been sent to the billing department. Considering they took two weeks to give me written acknowledgment, from the time I got a verbal acknowledgment, I'm not sure the billing department will ever receive notification. I offered to forward the email I got from the returns department, to the billing department, but they said they could not receive emails. How am I going to prove I actually returned the equipment?

Just because they where tracked to the address doesn't mean DTV has unpacked and scanned them yet.

I'm not sure how much clearer I can be. TRACKED AND SCANNED into DTV equipment returns. Return acknowledgement by DTV EQUIPMENT RETURNS. Email sent to me by DTV, acknowledging return. No credit by billing department for returned equipment. 

This is a customer to customer forum so have no idea why their computers are not communicating with each other. 

So. . . You have no clue. You come off as such an expert, but no badge for you this time. No DTV perks, either.

What perks?

As an ACE achiever, you'll get a special badge that you can display with your forum rank. You may also receive occasional non-cash gifts from AT&T to thank you for your participation.

 I wouldn't accept anything from AT&T.

Except what? Or, did you mean accept? Or, expect?

@teetertotter , I was finally able to get this cleared up. I first talked to billing, who could not help me, because they had no record of the equipment return getting to their department. I then called back and talked to equipment returns (somewhere in India) They called billing (which I found puzzling). Evidently, there is no direct communication between departments. The service representative at equipment returns, went through the same frustrations anyone else suffers, when calling any of the DirecTV departments. While I was on the phone with her for 30 minutes, she was on hold with the billing department, for 25 minutes, counting down caller que,5-4-3-2 etc. She then said she would have her supervisor call me back.

Okay .  .  . not that I had much choice in the matter. Much to my amazement, I did receive a call back. This call originated from the 213 area code and the person actually spoke English, that I could easily understand. I was told my bill would be fixed and not to worry about it. "It's being fixed as we speak!". I asked the supervisor why the equipment return had not been credited to my account. She really didn't know. I checked my account online, and sure enough, there was a credit back to my account for the cost of non-returned equipment. It did not say it was for the equipment being returned, so I'm guessing it's still out there and never never land somewhere.

At least they got it taken care of, before my credit card was charged and I'd be jumping through a whole lot of other hoops to clear this up.

One of the things I learned, in dealing with DirecTV returns, is do not use the USPS label for returns. USPS hands the return off to FedEx. Once FedEx has it, there is no way to track it. It's kind of like when UPS drops a package of yours at your neighbor's. Sure, it got delivered, but if you're having a feud with your neighbor, you may never get your package. I hope to never deal with DirecTV again, but if I do, I've learned a lesson.

DTV only uses return boxes and USPS when you are more then 10 miles from a UPS/FedEx store to scan them in.