New Member
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3 Messages
Error 0033
I keep getting the 0033:The customer is not authorized for the content requested on my Roku. I have the Choice package so this is clearly incorrect. Anyone have any advice?
New Member
•
3 Messages
I keep getting the 0033:The customer is not authorized for the content requested on my Roku. I have the Choice package so this is clearly incorrect. Anyone have any advice?
mikeb2769
New Member
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3 Messages
3 years ago
This is for the ESPN app by the way.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @mikeb2769 we want to help you enjoy your favorite programming on the ESPN app.
Please let us know if you have tried to access through the website and if it happens using different devices. You can also try to uninstall and re-install the app to fix common issues, and make sure to use the correct DIRECTV credentials to log in again.
Let us know how it goes.
John, DIRECTV Community Specialist
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mikeb2769
New Member
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3 Messages
3 years ago
It works fine on the receiver and all other devices just not the Roku. I have done all the troubleshooting on the Roku that I can think of, even changed my DirecTV password. The only issue I see is that online it’s still showing I have the Select package and not Choice.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Let's meet in a Direct Message, so we can continue from there. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
John, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@mikeb2769
Online showing you have the Select package is a problem. ESPN isn’t included with that package so I assume that’s the reason the app claims you don’t subscribe to ESPN. Your best bet is calling DIRECTV (number in my greeting below) and having an agent check the status of your programming package. Also, have the agent refresh all equipment once done so that any changes done to the account are immediately reflected.
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