Formal Billing Dispute and Request for Investigation

Dear DIRECTV Billing Department,

I am writing to formally dispute recent billing practices on my account and to request immediate review and resolution.

On April 15, 2026, I received an email from DIRECTV stating that a past due balance of $291.74 must be paid by April 19, 2026, to avoid interruption of service. In good faith and in compliance with this notice, I submitted a payment of $292.00 on April 17, 2026, two days prior to the stated deadline.

However, immediately following this payment, my account reflected an additional balance of $295.92 due on April 19, 2026, with the same service interruption date. This subsequent charge was not disclosed in the original notice and appears to be inconsistent with the payment demand previously communicated.

I fulfilled the obligation as stated in your official correspondence. The issuance of an additional charge with the same due date, after timely payment was made, raises serious concerns regarding billing transparency and fairness.

Under federal consumer protection principles, including the requirement that material billing terms be clearly and conspicuously disclosed prior to charging a consumer, such practices may be considered deceptive or misleading (see the Federal Trade Commission’s enforcement under the Restore Online Shoppers’ Confidence Act and related guidance on unfair or deceptive billing practices). ()

Additionally, your own customer agreement indicates that customers are required to pay undisputed portions of a bill by the due date to avoid service interruption, which I have done in full. ()

Given these facts, I respectfully request the following:

1. A detailed, itemized explanation of the additional $295.92 charge
2. Immediate correction or removal of any improper or duplicate charges
3. Assurance that my account will not be interrupted or penalized while this dispute is under review
4. Written confirmation of the resolution

If this matter is not resolved promptly, I am prepared to escalate the issue through formal dispute channels, including submission of a Notice of Dispute and complaints to appropriate consumer protection agencies.

I expect a timely response and resolution within a reasonable timeframe.