New Member
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1 Message
Fraud account/Identify theft.
Some one opened an account under my wife's name with Direct TV. We received an invoice at my mother-in-law and that's how we knew it.
We submitted the fraudulent account statement with a police report and the response was that we were associated with the account (WRONG!)
we tried for hours to get in contact with some one. We spoke with about 16 agents and anyone helps. How can we get in contact with someone in that department and take care of this?
Please help!!! This is ridiculous.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Please file a report here:
directv.com/notmyaccount
As you’ve reached a public forum full of customers, we wouldn’t be able to jump in and assist.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@Yocaus
Did you submit using their Identity Theft Team/Fraud Department dispute form? www.directv.com/notmyaccount
If so, try a follow-up or resubmitting. After that a BBB complaint to escallate further if you are getting an incorrect conclusion on the fraud investigation.
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