New Member
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1 Message
I need to pay my direct TV bill
The DirecTV ATT bill has been changed to my name and I can't remember my 4-Digit passcode. I need to get the service turned back on by paying please
New Member
•
1 Message
The DirecTV ATT bill has been changed to my name and I can't remember my 4-Digit passcode. I need to get the service turned back on by paying please
Juniper
ACE - Expert
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23.4K Messages
4 years ago
DirecTV doesn't change name/ownership except in the case of a surviving spouse. This is because the account is tied to the original account owner by their SSN, so changing name in any case other than surviving spouse would be fraud.
Whether surviving spouse that legitimately took over account, or an agent made an inappropriate update, you will need to call customer support tomorrow when they are open. This is a public forum of other customers so you cannot reset your PIN here.
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