New Member
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2 Messages
My Directv Bill has fallen through the cracks
I have had Directv for many years. I know that they separated from AT&T some time ago. I want to unlink AT&T and Directv. However, when I call Directv, they tell me to call AT&T. When I call AT&T, they forward me to Directv. Also, trying to use AT&T phone system to talk to someone is a nightmare of going round and round.
I also can't see my bill. If I go to ATT and click on the tv circle, it redirects me to Directv. Then when I go to Directv to see my bill, it says that I pay through ATT.
Anyone else have this problem?
Flo
Juniper
ACE - Expert
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23.8K Messages
11 hours ago
Did you just have DirecTV or did you have any AT&T services as well and they were all on one bill?
Have you gone straight to DirecTV's website to login? Don't go to AT&T's site as the redirect may cause problems as they aren't involved since last year.
Have you logged into the DirecTV website ever? What happens when you try to log in or create account?
If DirecTV is the only service you have, it shouldn't be routing back to AT&T. That means your online account access needs to be fully reset. Known issue both when AT&T bought DirecTV and unified the logins and then later when AT&T sold them getting it all separated again.
However, if you have services through AT&T and DirecTV shows on that bill, then you contact AT&T to opt out of joint billing. Be cautious as this can result in the bill returning to DirecTV, which since they bill at the start of the cycle, can result in 2 service months on one bill (the prior one AT&T returned and your current month).
Hopefully one of the official forum team will pop in to take a closer look via Private/Direct Message (PM/DM).
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