New Member
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1 Message
Name change on account
I need to change billing name on account. My husband has dementia and I need to change to his wifes name.
New Member
•
1 Message
I need to change billing name on account. My husband has dementia and I need to change to his wifes name.
DIRECTVhelp
Community Support
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256.5K Messages
10 months ago
Sorry to hear about your husband’s health, @Justcrusin3. We're sending you a DM, so we can assist. Rhyan, DIRECTV Community Team
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Juniper
ACE - Expert
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23.8K Messages
9 months ago
@Justcrusin3
In case you haven't gotten the full answer yet:
You cannot change the name/ownership of the account. If your husband hadn't already listed you as an authorized user (one who can call in and make changes), you will need to see about submitting a Power of Attorney to DirecTV to do so.
Now the one exception is if sometime down the road your husband passes, you would get a choice. In that situation you either choose to keep account in your name or cancel it. A surviving spouse is the only one who can take over ownership of the account. This is because the account is tied to his name and SSN.
(edited)
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