Contributor
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1 Message
Need to cancel or suspend service
I called Directv customer service to cancel or suspend my service and the message said call between Monday thru Friday. I've been a customer for 22 years and never was customer service closed on weekends.
Can someone at Directv please help?
DIRECTVhelp
Community Support
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256.1K Messages
3 days ago
Thank you for being part of the DIRECTV family for 22 years, @zman92. We're here to help and have sent you a DM, so a specialist can assist with your request. You can also visit: Pause or suspend your DIRECTV account | DIRECTV Support to review details on temporarily suspending your account. Charles, DIRECTV Community Team
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Juniper
ACE - Expert
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23.6K Messages
3 days ago
You must call to cancel as they require the opportunity to try and retain your business. Make sure you're calling the historic number (listed below). When you get the voice system say "cancel" so you are routed correctly.
If suspend:
Must have $0 balance to start.
Max 6 months within 12 month period.
May have $5 monthly suspend fee (was added by AT&T, unsure if still charging)
Service automatically turns back on at end as you cannot suspend indefinitely.
If you choose to cancel before suspend ends, service must reactivate first (affects bill)
If you have a service agreement, suspended time does not count towards it.
If cancel:
Effect end of cycle, meaning no proration of bill.
Verify if you have a service agreement or not. ($20 for each month left if you do)
Equipment return: https://www.directv.com/support/article/000093574
(Even if told equipment non-returnable, hold onto for 2-3 months to be safe)
With either suspend or cancel, READ any order confirmation or statement received to verify all is as expected. Please do not be one of those people "i canceled two years ago and just realized I'm still paying, I'm not in the wrong for never reading anything".
(edited)
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