New Member
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1 Message
Over charged my account from January 2022 till October 2025
I called and cancelled my direct tv service in January 2022 and was told to take the equipment to the UPS store to return it. Direct tv customer service says it was received January 6, 2022. So I had not way of watching the service and had called to cancel. But I was charged every month since Jan 2022 till Oct 2025 when I saw on my auto billing I had been charged. Please refund me all charges for the fees I did not authorize and was not able to access Direct tv since I had no equipment. $4906.88 And was told it was closed already . Acct (removed PPI) Phone number (removed PPI)
DIRECTVhelp
Community Support
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255.6K Messages
3 days ago
Hey, @Kengivens. We see you have posted sensitive personal information, and you should remove that for your protection. We're also sending you a DM, so we can further assist. Rizza, DIRECTV Community Team
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Juniper
ACE - Expert
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23.3K Messages
3 days ago
When you called to cancel that should have gone through at the end of that billing month (final bill is no prorated no mater how many days into you call). Was it continuing to bill as normal, or did the charge reduce to around $5 for about 6 months?
Unfortunately, DirecTV has had a 60 day billing dispute policy. In practice that has usually been the last 2 bills plus wherever you are at in the current service month. By your account of January 2022 thru Oct 2025 is almost 4 years of being unaware of your payments. Like any other business, they do need to be notified in a timely manner if there is an issue.
Though officially your letting the payment continue was acceptance of the bill, depending on the account notes, perhaps the DM would help you meet partway. Good luck.
In the future remember as the consumer it is your responsibility to read your bills and know payments you are making. If you start a service, or make a change (including canceling), make sure to read the next two bills. That would have alerted you something was wrong immediately, not years later. Whether they cover any or none, best to chalk it up to lesson learned - don't ignore bills or financial statements from the account you use for payments.
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