Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

7 Messages

Sunday, December 31st, 2023

protection plan question

I talked to customer support about a problem with my receiver. It was determined that I was going to need a replacement.. He suggested that I have a tech to come out and replace it, and said that if I purchased the protection plan that there would be no cost to me, and that I could cancel the plan at anytime without penalty. I then pressed him and said, "So your telling me that if I had a tech come out and then canceled the plan a month later that I could without any penalties or cost to me except the 8.99 monthly fee," He said that that was correct.

Is this true?

Oldest First
Selected Oldest First

7 Messages

2 years ago

That's basically what she told me, but you explained it better. She attached a note to my account, and gave me her attu id number if there were any problems.


NEED HELP?