Unacceptable Customer Service - a month without service and two appointments pushed out

A month ago, my partner and I had a new roof installed on our home in St Paul, MN. This required our DirecTV dish to be uncoupled from the roof but not disconnected. Once the roofers were done with their work, the dish was remounted to the roof in exactly the same place as it was removed from. We called to get an appointment to have the dish aimed and got a date a week out, which we though was long but reasonable. The day of the appointment, we received a call from a customer service rep who unapologetically pushed our appointment out to today, September 15, 2022 before noon. We were unhappy with the additional two week plus delay but accepted the appointment. Once again, a few minutes before our appointment window closed, we received another call, once again unapologetically pushing out our appointment another week. At this point, we have had a bill come in and be auto-paid but have been without service for a month, which is unacceptable. I called into the customer support center and Warren was pleasant but over the course of 30+ minutes, he made it known that there was nothing he or his supervisor, who I asked to talk to but was not allowed to, could do. I asked for an escalation contact or to be transferred but was not given a number, contact, or transfer. At this point, my partner and I are extremely dissatisfied and will be cancelling our 8+ years of service over this completely unacceptable lack of customer care and customer service. Sad that DirecTV would choose to lose the revenue from our service by not working with us to get a tech out for a 15 minute operation of re-aiming the dish. If I do not hear back on this, you will lose a loyal customer in the next 24 hours and I will advise everyone i know in person and on social media to do the same.