New Member
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5 Messages
Av problom
Hi im having issues with the 10 pin av out on my genie mini receivers I bought a cable and I get sound but no video what so ever can someone please help me
New Member
•
5 Messages
Hi im having issues with the 10 pin av out on my genie mini receivers I bought a cable and I get sound but no video what so ever can someone please help me
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What Mini Genie model number?
What 10-pin cable did you buy? From where? Are you sure it's the correct cable?
How are you connecting the video to your TV? Composite? Component?
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Macbookg4
New Member
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5 Messages
4 years ago
The model is a c61-500 I bought it from Amazon and it has this model I am connecting it with composite
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Is this the cable? ....
https://www.solidsignal.com/directv-genie-receiver-10-pin-to-composite-cable-dongle-10pincompos
Perhaps a video setting on your TV for that Video INPUT?
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Macbookg4
New Member
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5 Messages
4 years ago
No that wouldn’t be it I’m getting sound just no video the tv worked fine when I had my r15/300 Dvr until that broke just last year
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
We don't know what cable you bought from Amazon. Perhaps it's not the correct cable for the C61K 10-pin video?
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Did you get this cable from Amazon?
https://smile.amazon.com/CIMPLE-CO-Composite-Cable-S-Video/dp/B01MT91B32/
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Macbookg4
New Member
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5 Messages
4 years ago
Yes that is the cable I bought
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Maybe try it with a different TV? Or verify a different composite video device with that TV?
It's a pretty simple connection. Do see any video when the C61 is booting up?
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
You might also try connecting the C61 to a TV with an HDMI INPUT to verify that its video is working.
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Macbookg4
New Member
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5 Messages
4 years ago
I don’t see any video on av even when it is booting up tried on another tv didint work and then I plugged it into hdmi and that worked but I need it in composite
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Perhaps a bad cable? Clearly the C61 video output is working.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
If you have another Mini Genie Client, I would try the cable on that one. If it still doesn't work, then you got a bad cable. But if it does, then possibly that specific C61 has a damaged A/V out port.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
As you're not able to see video, you may need to check the correct order of the composite video jacks, as if they are not in the proper order you'll not be able to obtain video on your TV
Also you may try by changing the TV input using your remote, perhaps the TV is not in the correct input
If the TV has a HDMI input try as well connecting your DIRECTV receiver using a HDMI cable as it has the best quality video transmission
Please let us know how it went, we'll be here to help.
Lizeth, DIRECTV Community Specialist
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
Assuming you are using the correctv 10-pin cable (there are two, one for a composite connection and one for component), then make sure there is no cable connected to the C61 HDMI connector. If there is a cable connected to the HDMI connector on the C61 the composite output won/t work.
Post back and tell us the situation.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Good catch, @TexasBrit
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