Can't get service transferred

The 2035 tends to be a place holder. My understanding this happens because they are short on techs and their appointment system can only look at what is available 30 days out. So if they don't have anything within the next 30 days, that is what the system defaults to until it can be properly scheduled.

There is no plan that makes the Movers order free. If you mean the Equipment Protection Plan, that covers service calls which are for technical problems, not a move. As long as it has been over 12 months of active service with account in good standing since your last move (or original install if this is your first move), then the Movers order should be free.

Remember that move comes with a 12 month service agreement, or 24 months if you do an upgrade of equipment with it. If you are looking at an upgrade, post back with the models of each box you currently have. That way you get guidance from other customers before getting an agent who doesn't do the best setup for you personally. You can modify or cancel the order anytime before the work is done.

They already confirmed to me the move would be free. In fact they promised me a loyalty discount on my next bill for about $50  So if you live out In a small town out in the middle of nowhere. Can they put you off indefinitely since the nearest tech is probably 3 hours away? Thanks

I have the geni 2 HS17 500. I know there is a local authorized  installer who installs both directtv and dish, and he's not that busy, but for some reason they don't use him. When they first installed me the guy was out of Albuquerque  which is about 7 hours away!

Hi @steew1, we want to help make things easier now you're moving to a new place. 

Let's meet in a Direct Message to look into your appointment options. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Maria, DIRECTV Community Specialist

Sounds like your being so rural is an issue for tech availability along with travel time.

I didn't doubt the move is free but would not be because of the "plan" but how long has it been since your last move/original install.

Installing both DirecTV and Dish would be a 3rd party. I believe contracted techs exclusively work for DirecTV on existing customers, just like company employed techs. That individual who does both DirecTV and Dish is most likely only for new installs ordered though a 3rd party vendor (such as "Smart Circle" that operates in other stores like Sam's Club, Costco, and Wal-Mart).

I would verify your next bill to see if that "discount" even shows up. If it does, it probably is just a one-time credit as monthly discounts are few and far between these days and anything remotely close to $50 a month for 12 months shouldn't exist anymore. Too much in discounts given out over the years so they had to greatly pull back in the last couple years.

Genie-2 (HS17) can be ok in some setups. Personally, I prefer a regular Genie and dedicated HDDVRs for more reliability and capability as the Genie-2 is built restrictive. However, to "upgrade" away from it is not as straight forward as others so is usually better to just keep it once you have it.

The discount is only for  one month, and it's been 4 years since my install. The discount isn't going to do me any good however if I'm paying over a $100 a month to just look at a black TV screen.

An agent is working on this issue now, so I'll give her the opportunity to come thru with a solution, otherwise I'll have to cancel the service completely.