New Member
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23 Messages
Can’t setup satellite system, can’t get to satellite signal strength page in menu to eventually connect to satellite
I have a genie HS17-500 and I can’t begin to setup my satellite connection. As soon as I turn on the power and the genie goes through all the setup phases, it stops at “Recordings” setting on the left hand side of the “settings” page after pressing menu on the remote. I therefore can’t get to the satellite signal strength pages to see if my satellite is pointed in the right direction. I use a satellite app to point the satellite in the right general direction and then zero in on the right position after that. My system uses a HS17-500, a splitter, a M/C41-700 and or M/C61W-700 and new cable.
I’ve set this system up many times and it worked but now it doesn’t. I just can’t get to the satellite signal strength page. All I see is “Recordings” on the left hand side of the menu page.
I need HELP to get to the satellite signal strength page to complete the setup. Get you help me.
I tried new lnbs, splitters and cable but nothing works.


DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Thank you for sharing your experience and feedback. DIRECTV appreciates you. 💙 - Lorie, DIRECTV Community Specialist
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