New Member
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3 Messages
DirecTV Genie 2 receiver is not seeing my Wireless Network
20 year customer. Just upgraded to a Genie 2 because older receiver was not able to connect to internet. (Fiber) All other devices work fine. Technician installed, worked for 10 minutes and now not able to connect. Solutions? Or is it time to say farewell to Directv? Very frustrating.
shannon02
ACE - Expert
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21.3K Messages
5 years ago
Have you tried a red button reset?
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goldw1800
ACE - Professor
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2K Messages
5 years ago
have you tried connecting a Lan cable to the genie 2? from your router/switch
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Layla222
New Member
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3 Messages
5 years ago
The technician tried that. It worked for 10 minutes and then stopped. Plus, it interfered with all our other devices. It seems like Directv is just not compatible. We have an ASUS 5700 router - brand new
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Layla222
New Member
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3 Messages
5 years ago
And we reset as well. Thanks for responding!
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shannon02
ACE - Expert
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21.3K Messages
5 years ago
Have you restored the network defaults and set it up again? Your router assigns the address to the HS17 and since you tried an Ethernet cable and it caused more problems the router maybe causing the problem.
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Juniper
ACE - Expert
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23.5K Messages
5 years ago
DirecTV is satellite TV with internet connected being a secondary perk. Hope you do get it working as intended, but if internet connection is a requirement for you then perhaps this is not the best option for you.
However the upgrade came with a 24 months service agreement. That is valued at $20 for each month remaining, so up to $480 for the ECF itself. So saying farewell at this time would not be cheap for you.
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