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Tuesday, April 27th, 2021

DirecTV receiver return

I just received a replacement DirecTV receiver.  The box did not contain a return label.  I live in a small town and they don't pack items for you.  I need to print a return label.  How do I do that?

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ACE - Professor

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2K Messages

5 years ago

What RECEIVER Model # Was replaced?  --When I replaced a Receiver I received a Email telling me my H21 was NOT needed to be returned. 

Want to return it --go to UPS Store with your account # and the ship it back.  NO CHARGE to you

ACE - Expert

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23.5K Messages

5 years ago

@1460johns 

What model is the old box? Perhaps it does not need to be returned.

If it is returnable (and the replacement didn't have a return label included), and you are over 10 miles from a participating shipping location, then you call DirecTV to use the old process. They send you a prepaid return box by FedEx, which you send back by regular mail (USPS).


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