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DirecTV Recorded Episodes then get "Cancelled"
I have been recording 60 Minutes, 20/20 & 48 hours for years !! Lately, these programs are recording, but then are not showing on my "LIST" ... but show in the Recording History with message "This episode was canceled because it did not match your show type settings in the Guild (13)" Why is this just now happening over the last week or so?
DIRECTVhelp
Community Support
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255.7K Messages
5 years ago
Hello @Laurie5678 ! We are here for you!
Sometimes the guide data stored on your DVR gets corrupt. Try these few troubleshooting tips:
1. Reboot your Genie DVR by finding the red button and pushing it, the guide data and hard drive will be checked automatically as part of the reboot.
2. Once you get back to live TV, reboot again, immediately. This will clear a lot of logs including old guide data.
Please let us know if this helps and if you need further assistance!
Thank you for being our valued customer!
Faith C AT&T Community Specialist
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