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6 Messages

Thursday, December 15th, 2022

Dvr and picture freeze, pixel,skips & shut off

Can't fast forward or rewind during freeze. It will restart at end.  Have to restart again and FF to froze point and it skips ahead.  It's starting to pixel and freeze during regular programming now, as well as pause a long time when switching channels. The other day it suddenly jumped channels. When turning on a channel it will show details of another channel and play the sound while showing the picture of the tuned in one,  weird. I've troubleshooted, reset, refreshed, ran diagnostics that also just freezes, never finishing and jumping back to begin scan over and over or gets stuck on running receiver self-check. Tried Unplugging to test as well. Wifi signal strong etc. Still same results in any weather. Started sporadically over this year,  then about 4 weeks ago regular occurrence. Cannot watch any playback of recordings.

Have the HR44-500

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ACE - Sage

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46.7K Messages

3 years ago

Sounds like your HR44 is dying. Call DirecTV and request a replacement. Phone number is below. It's free if you have their Equipment Protection Plan, otherwise $20 for shipping. 

New Member

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6 Messages

3 years ago

That's what we figured when it first began,  and plan on replacing. 

Thanks


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