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DVR Deletion Codes – What They Mean, and How to Fix Them
DVR Deletion Codes – What They Mean, and How to Fix Them
Have you ever run into a recording that was canceled, deleted, or stopped halfway through? We can help!
There are a few different reasons a recording can be lost: programming changes, conflicting shows, or canceled by mistake. Fear not! Each scheduled recording will be saved in your DVR history. This page will walk you through accessing it, finding the code, and how to fix it for future showings.
First things first, go to your DVR history and find the program you’re looking for. You can access the history by following these steps:
- Press Menu > Recordings > Manage Recordings > History (on the left side of the screen).
- Highlight, then select the program in History.
- Press Info on the remote or receiver.
From there, it will give you a DVR History code. Check your code in the list below. If you need to search for an alternate showing, we have a great walkthrough of the Smart Search feature here. And as always, we have tips for troubleshooting your DirecTV DVR as well.
| CODE |
DESCRIPTION |
EVENT STATUS |
NOTES |
| 1 |
This episode was canceled by the viewer. |
CANCELLED |
The customer or someone in the home canceled the recording. |
| 2 |
Broadcast issue
|
NOT RECORDED
|
There was a broadcast issue. Try recording the show again. If this was a PPV, it won't have billed to the account until the show was played. |
| 3 |
This episode was canceled or not recorded because of an unexpected error. |
CANCELLED |
Search for and record the program again. |
| 4 |
DVR disk space is full.
|
NOT RECORDED
|
Delete any watched programs from the Playlist. |
| 5 |
DVR recording of this content not allowed.
|
NOT RECORDED |
Verify DVR content settings. |
| 6 |
This episode was canceled or not recorded because the channel is no longer available.
|
CANCELLED |
Either the Guide changed or the station/channel no longer exists. |
| 7 |
The user updated the recording or the recurring recording.
|
CANCELLED |
The customer or someone in the home changed when the program or series was scheduled to record. |
| 8 |
This episode or show was canceled because the viewer changed its recording priority.
|
CANCELLED |
The customer or someone in the home changed the recordings priority in the Series Manager, Prioritizer, or Queue. |
| 9 |
This episode was canceled or not recorded because of an unexpected error.
|
CANCELLED |
• Search for and record the program again. • Try re-recording. |
| 10 |
This episode was canceled because another matching program was scheduled to record. |
CANCELLED |
The receiver found a better showing (earlier start time, matches more user preferences). |
| 11 |
This episode/show was canceled because a guide update replaced it with a program that was already recorded, or is scheduled to record, or requested by the viewer to not record. |
CANCELLED |
Check the playlist or To-Do list to see if it was recording or is about to record. If not, search and try to record again. |
| 12 |
This episode was partially recorded because the channel became unavailable.
|
PARTIAL |
• Search for and record the program again. • Retune channel |
| 13 |
This episode was not recorded because it did not match your show type settings in the guide.
|
CANCELLED |
• Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria |
| 13/1 |
This episode/showing was not recorded because of a programming update.
|
PARTIAL |
• Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria |
| 13/2 |
This episode/showing was not recorded because of a programming update. |
PARTIAL |
• Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria |
Genevieve, AT&T Community Specialist
Official Solution
ATTHelpForums
Community Support
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3K Messages
5 years ago
Wondering what DVR codes mean? Check out the page above!
ChrisZ, AT&T Community Specialist
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