New Member
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3 Messages
DVR freezing
When a recorded show is paused, it will not restart until I push the red reset button and reset the whole system.
New Member
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3 Messages
When a recorded show is paused, it will not restart until I push the red reset button and reset the whole system.
detuch254
ACE - New Member
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5.2K Messages
4 years ago
The resume button doesn't do anything? We need more information like the receiver model, does this happen on all recordings, and since when? Could be an issue with the remote control button or a hard drive issue.
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jallen_67
New Member
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3 Messages
4 years ago
No, the resume button does nothing, all recordings stay frozen. Model # C41-700 on the secondary boxes not sure about the main box. It has only started doing this over the past week and it does happen on all receivers including the main receiver in the living room.
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jallen_67
New Member
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3 Messages
4 years ago
Also, all recordings rewind and fast forward with no issues.
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
Does it happen with all receivers or only certain ones? If it happens on only one, it could be a bad remote. If it happens on all, try clicking the red reset button on the MAIN box, not the Genie clients.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We want to review options for your DIRECTV equipment. Please share with us the model of all your receivers to check further options.
Julian, DIRECTV Community Specialist
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