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New Member

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2 Messages

Wednesday, March 9th, 2022

I am losing sound on a couple of channels, anyone else having issues?

I am losing sound on a couple of channels, channel 204 HLNHD and 347 OAN is anyone else having issues?

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ACE - New Member

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5.2K Messages

4 years ago

Have you tried a red button reset of the receiver? Also, what kind of sound issues and how is the receiver outputting audio (via the TV speaker or external speaker?)

New Member

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2 Messages

4 years ago

I have reset, I have also rebooted the router. Sound is from tv speakers. It only happens on two channels

Community Support

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255.6K Messages

4 years ago

Hi @joemammy, we are happy to help.


You can learn how to fix issues like distorted or no sound by following this link.
 
Also, If you're listening to Secondary Audio Programming (SAP) Dolby Audio, try switching back to the primary language: 


1. Press INFO on your remote control.
2. Press the right arrow to highlight Audio/Video on the info bar.
3. Select English Dolby AudioTM. (May vary depending on receiver type).


Let us know how it goes.


John, DIRECTV Community Specialist

Community Support

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255.6K Messages

4 years ago

Hey @joemammy, as an extra recommendation you can try to refresh your DIRECTV service and equipment by following this link
 
John, DIRECTV Community Specialist


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