Hi, we are here to help you with any concerns you may have. We will send you a DM to give you better assistance. Jairo, DIRECTV Community Specialist

Jairo I am a disabled I do not text have to ask here please answer

I have a Samsung smart tv 65 inch 4k tv with a Gemini am trying to do automatic shut off read my issues

I watched it shut off went back to sleep in the morning I turned it on with the Gemini remote here is my answer below

1 I turned it on no picture no sound

2 turned it off and on still no picture no sound change channel everything came in both picture and sound

3 As for the HDMI 3 input went off HDMI 3 went back on said detecting device push any button on remote did not work I turned off Tv and on Tv it worked saw picture and sound please reply

I need a Directv Expert

The only shut off for DTV receivers is the power saver mode that returns the receiver to standby mode after four hours after no remote usage.

shannon02

Do you think it is a Gemini issue or Samsung tv issue ?

@sportman13 

This is a public forum. Everybody is allowed to respond. Best to ask your question up front instead of making a post refusing to ask the question. There is no obligation that the only posts, or any posts, are by one tagged as "ACE-Expert"

The official support (from Jairo) that responded wasn't going to text you. A Direct Message (DM) is a private chat between them and you in the forum. You still respond here in the notification area (the bell icon at the top). It just isn't viewable to everyone else.

Samsung "smart" TVs seem to have a bad track record when it comes to DirecTV. That may or may not be the cause of your issue.

Make sure that neither DirecTV box or TV are plugged into a 'smart' power strip.

Check that HDMI is secure on both ends.

You may need to try a different HDMI cord, or even input on the TV.

If TV has the option, turn off HDMI-CEC.

Now if it is the Gemini (C71KW), that being used for DirecTV (satellite) is new. It was originally designed for DIRECTV STREAM (AT&T TV or other earlier names). So there may be still some weird interactions when used with the traditional satellite service.

Juniper you said  Make sure that neither DirecTV box or TV are plugged into a 'smart' power strip. I have a power strip a smart power strip is ?

a 'smart' power strip.

A 'smart' power strip, unlike a basic one or proper surge protector, is designed with options to cut power to devices by detecting them in 'standby' mode. DirecTV's equipment doesn't handle that well as it is built with its own power saving options. Sometimes this causes odd interactions as the equipment is not receiving power properly for normal operations.

So either plugged directly into the wall or a normal surge protector is suggested instead.

Juniper

DirecTV doesn't make power strips.

Power strip is what you buy yourself to plug into a wall outlet to give multiple power outlets.

I cannot see your power strip so don't know what kind you might have.

Smart power strips usually have a grey master outlet that is the sensing outlet that would have the TV plugged into it to turn off/on all the other outlets when it is turned off/on 

@sportman13 

Again I remind you to please keep your questions in the dbstalk forum. You've asked these same questions there and had them answered. I know it's difficult for you to understand the answers, but you won't get any different answers here.