New Member
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3 Messages
Loss of WAN connection with Genies
I have an HR 44 receiver with several Genie G41-500s throughout the house. Each of the sets using a genie is also connected into the wall through coax. I also have Verizon FIos for intenet.
Currently, at my Verizon router, there is a coax cable coming out of the wall that goes into a DirecTV Connected Network Adapter (see image). An ethernet cord comes out of the CNA and into the WAN port on the current router.
I am changing routers, and will need to change the location of the router to a spot where there is no DirectV coax feed. Can anyone tell me what will happen if the coax feed is no longer connected to the router through the CNA? Will the Genies be ok, as they are also connected through coax? They are currently working with this set up. Thank you.


Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We can help with your Genie connection, @dctobin.
If you're not able to connect your coaxial to your receiver, use these steps to connect to your Wi-Fi.
Once connected to your network, you'll receive an Internet Setup Successful screen and can enjoy the benefits of being connected!
We have more Genie Set Up help here.
We're here if you need us.
Rickey AT&T Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
You will lose internet to the DTV receivers so no On Demand, start from the beginning and paying for PPV with the remote. You can use an Ethernet cable from the HR44 to a net switch or to the router to reconnect the internet or use the built in WiFi.
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dctobin
New Member
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3 Messages
4 years ago
Thank you!
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dctobin
New Member
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3 Messages
4 years ago
Thanks!
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
No problem, @dctobin!
Don't hesitate to let us know if you need further assistance. We're here.
Kanesha, AT&T Community Specialist
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