New Member
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3 Messages
No sound on 4k channels
Several weeks ago the surround sound started acting odd on my 4k channels. Then two weeks ago or so the sound stopped completely. I have a new Denon AV receiver and new Sansung oled, using correct ARC and Atmos settings
Tiger593
ACE - New Member
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1.6K Messages
4 years ago
Are you able to get sound on non-4k channels through your surround sound?
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Dhunt333
New Member
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3 Messages
4 years ago
Yes, every other channel works perfectly
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Tiger593
ACE - New Member
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1.6K Messages
4 years ago
Have you tried to red button reset you DirecTV receiver their should be a red button somewhere on the box to press to reset it?
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Dhunt333
New Member
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3 Messages
4 years ago
Yes, I have done hard resets and power disconnect as well
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Tiger593
ACE - New Member
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1.6K Messages
4 years ago
Then I would recommend calling or chatting with customer service this has to be on their end if you are able to hear sound on the non-4K channels then you should be able to hear the sound on them too. This might be some kind of programming bug that they will have to fix on their end. Hopefully they can help fix your problem. Here is the number for customer service in case you need it. 1-800-531-5000.
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