New Member
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1 Message
Overall DirecTv Customer Service
I have been a customer for over 25 years, and since the AT&T acquisition I can say the DirecTv has had a horrible business plan and it's Customer Service has suffered. I simply want to 'add' a receiver - I cannot go to a store and get one, I have to go through a painful overseas telephone call with Customer Service, then have to wait for a technician to drop one off. Shouldn't it be as easy as the old days? Walk in to Best Buy and get a receiver? Go to an AT&T store and get a receiver?
AT&T has made everything from calling Customer Service to obtaining a receiver so much more difficult than it needs to be.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
It's many years since you were able to get a receiver at an ATT store or Best Buy. In many situations,adding a receiver involves other changes to your configuration maybe even a new dish. And if you still have SD receivers or DVRs these are obsolete because Directv is removing SD service completely.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
You should be able to log into you account to order additional receivers.
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