RC73 Remote Enter (Input) mini guide won't go away

Hello @Rdub1! We are happy to answer your question.

You may program your remote by: 

1. Pressing MENU on the remote.
2. Arrow down to Settings and press SELECT. 
3. Go to Remote Control and press SELECT. 
4. Select Pair/Program Remote. Depending on your setup, this may be automatic, or you may have to enter codes into your remote. Use the code lookup tool to find the 5-digit code.

We hope this helps! Thank you for being our valued customer.

Faith, AT&T Community specialist.

"How to program a remote" seems to be the standard first reply in this Forum regardless of actual issue, and as with most posts it is unrelated to the actual difficulty. I suspect a poorly programmed chat bot is behind this unhelpful response. 

Again, the problem was that mini guide wouldn't go away,  even when press+holding the Enter/Input button, and no amount of random or even purposeful button mashing corrected this issue.  

So to repeat: is there a way for me the user to reset the option on a RC73 remote myself to make mini guide go away and restore the Input dropdown menu without having to call customer support? Your customer support representative seemed to think not.

Please include "mini guide" or "Input menu" in the text of any future responses. Thanks.

All that the CSRs can do is refresh the receiver authorizations and I doubt that fixed the problem, doing a red button reset may. This is a customer to customer forum and we don't need any chat bots.

Hi shannon02. Thanks for the post. I had done two red button resets prior to calling so no luck there.  However, my CSR on the phone call (Cherry) was able to correct the issue so perhaps refreshing the receiver authorizations worked after all.  

That said, the first forum reply was from "Faith, AT&T Community specialist" with an indication that "Faith" is an AT&T employee, hence my confusion about this being "a customer to customer forum."  Since that reply was unrelated to the actual issue it seemed typical of a bot response. I absolutely agree with you that this forum doesn't need chat bots.

Hey @Rdub1 thank you for bringing this to our attention.

Refreshing the receiver can fix common problems.

Let's try to reboot your receiver by:

• Unplugging your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
• Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Also you can try to unpair and pair the remote control.

Please let us know if you need additional help.

Alison, AT&T Community Specialist.

AFAIK refreshing the receivers is an internal DTV computer refresh that does nothing to the receiver.