Receiver won’t connect

What's the exact error message

@pixieposer 

Details please.

What are the models of each of your receivers?

Is it one, some, or all boxes having the problem?

What exactly happens? (symptoms, error message, etc.).

Was reset by red button, unplugging power for a minute, or both?

Verified coax finger tight to each box?

It just says “Waiting for reviver signal”. We have the whole home genie with the main receiver in the living room. It basically worked fine earlier in the day, then Friday night non of them will connect. I’ve done all the basic troubleshooting methods already. I’m just a bit frustrated. 

Is the error on every box?

When you mention you paid your bill, was this on time or was it late? Did you verify your account shows the payment posted (on-time or even at all). If it was past due, then payment might not automatically reinstate service and you would have to call DirecTV to do so manually.

Which "Genie" model do you have? There are 5 different model main boxes (plus 2 revised versions). Mini Genies are Clients, not receivers. All but one line of Genie allows other receivers on the account. This is why model numbers are important as there are differences in setup.

Well people may have different ideas on what "basic troubleshooting" is, so please be specific on what you have done.

Now if the issue is on all boxes, and you only have a Genie receiver with Clients (Mini Genie and/or RVU TVs), but no other receivers, then this narrows down where the problem is. As asked earlier, did you unplug power from the main box for at least a minute? Make sure it is plugged directly into a wall outlet, not through a surge protector, power strip, etc. just to be sure it is not a power issue. As a note, never plug the boxes into any "smart" power strips as those don't play well with DirecTV equipment.

I would try refreshing authorizations, something I consider "basic" but others might not. Usually you could do this yourself www.directv.com/refresh but with the website redesign (again) you might have to call customer support for them to do so. Usually the refresh is complete within a few minutes, but might have to reset the main box one more time to sync up.

Log into your account online to check status to be sure your account is active in the first place.

That is all that can be suggested without more specific details about your setup. Beyond that you would need to call DirecTV for additional troubleshooting or to discuss account status.

My payments are paid automatically, so never late. 
I’m tech savvy so when I say I did all the trouble shooting steps, I meant all. Reset buttons on all the receivers plus the main genie, when that didn’t work we did a heard reset. aka unplugged from walls, waited, replugged. 
non of this worked. 
I was ready to call CS, but our power went out, and then 4 hours later, when our power came back on…everything worked. 
mom not sure what’s going on, but I hope this was a fluke, and not a new feature with living out in the country. 

DirecTV is service by satellite, so features are the same regardless if you live in city, suburbs, out in the country, or you own piece of land in the wilderness. The only difference on how things work based on where you live is the availability of local channels and Regional Sport Networks (RSNs)/what teams are in or out-of-market.

I respect you are "tech savvy", but nobody here knows or can assume what you have done as "basic" is different for many (such as the refresh authorizations I mentioned). And of course different model numbers can have small but important differences. You came here for help, so in order for others to suggest what you haven't done or to make sure they don't repeat what you have, that is why providing specifics are helpful.

But glad it is working. Since everything worked after the power outage that suggests either the main box wasn't unplugged for long enough to let residual power drain (thereby dumping cached memory) or perhaps the SWM itself needed to have a power reset as well. Hopefully this will not repeat itself. I would verify all power cords are secure (on both ends) to be sure.

One thing that could be affected by living out in the country is power. If outages, or instability, are common where you are at then I would consider some sort of uninterruptable power supply (UPS) for your setup. That way a short term full outage, or fluctuations in the line, don't cause issues for your setup. After all your source of power is out of DirecTV's control.

Well actually… 

It’s working now. Thanks for all the help.