New Member
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3 Messages
Relocating A Genie Receiver
Hi,
We have a Genie H54/500 in the master bedroom, a C51-500 mini in the kitchen and a C61K-700 mini in the sunroom according to the DirecTV settings info.
The H54/500 is no longer hooked up to a TV and we would like to relocate it to the sunroom and return the C61K-700 to DirecTV as a monthly cost savings. A technician told us at one point this wasn't possible with our setup but really didn't explain why other than it could go in the kitchen but not the sunroom...
What would we need to be do to relocate the receiver? It seems stupid to pay for a receiver without even having a TV hooked up to it. Plus, we have a brand new 4K sunroom TV so that is what we watch the most. The small kitchen TV is a 1080p.
Thanks for any suggestions,
CMD
Accepted Solution
JefferMC
ACE - Expert
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37.1K Messages
9 days ago
I do not believe that the HR54 can output 4K signal to a display. It can record it. It can send it to a 4K client, but it cannot display in 4K, so moving the HR54 to your Sunroom would result in a downgrade for display of 4K content.
How is the C61K-700 connected? Is it coax connected or Wi-Fi? If no coax there, then the HR54 has nothing to connect to.
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WNCcmd
New Member
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3 Messages
9 days ago
The sunroom C61K-700 is coax connected as is the C51-500 in the kitchen. There just isn't room on the shelf to put the HR54 in the kitchen. I guess what I don't understand is if the HR-54 will work in the kitchen (according to the DirecTV technician), why not the sunroom? Thx!
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DIRECTVhelp
Community Support
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255.6K Messages
9 days ago
Hi, @WNCcmd. We have a technical specialist available to help you with your post. Sending you a DM. Jerald, DIRECTV Community Team
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WNCcmd
New Member
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3 Messages
8 days ago
JefferMC, thank you for your answer! I called DirecTV Tech Support and got nowhere. Based on your answer, I think I can to move the HR-54 to the kitchen and leave the C61K-700 hooked up to our Sunroom 4K TV. I can then return the C51-500 to DirecTV for credit.
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Juniper
ACE - Expert
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23.3K Messages
8 days ago
The HR54 can be relocated. Just need to be sure properly connected with the SWM and everything.
However, it cannot output 4K content as the 4K requirements were updated too far into the production. So 4K only works with a Client connection, Mini Genie (C61K) or Gemini (C71KW).
You don't get any credit for returning a box. When you have it deactivated, you are no longer paying the $7 additional TV/Client fee. Box is owned by DirecTV so must be returned unless they deem it a non-returnable model (in which case you would recycle instead).
If you don't have any dedicated receiver/HDDVRs, and don't use the Picture in Picture (PiP) feature, then there is another option you could consider:
Genie-2 (HS17) has 7 tuners and 2TB of recording space, compared to 5 tuners and 1TB of your Genie. In addition to that added capability, it supports two 4K Clients using a 4K channel at the same time, where the HR54 only supports one at a time. It is a Headless Server, meaning it doesn't go on a TV itself, so you just have whichever Client best matches for each TV.
Since the HS17 forbids other dedicated receivers/HDDVRs, I would only consider it if you have a Client-only setup to begin with. If you do look at the upgrade inn the future, be aware recordings from your HR54 wouldn't copy over so be comfortably caught up first.
Hope this additional info helps make sure you get the most of your current setup and some useful data to consider depending on what works best long term.
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