New Member
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3 Messages
remote not usable
I want to replace my DIRECTV® Genie Remote Control with a Universal Remote Control. How can I replace the unusable Genie remote? User has vision issues with the remote.
New Member
•
3 Messages
I want to replace my DIRECTV® Genie Remote Control with a Universal Remote Control. How can I replace the unusable Genie remote? User has vision issues with the remote.
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
RC66 remote will work fine with your HR44.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What "universal remote" control brand/model?
Does that remote support DirecTV commands?
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canoedf
New Member
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3 Messages
4 years ago
directtv RC66RX
https://www.amazon.com/gp/product/B019WJROSK/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1#
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
The RC66X remote is also a "Genie Remote". It should work fine.
What Genie DVR model do you have? The RC7x is the actual model number for the newer Genie DVRs.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Could you please share with us more details about why the Genie Remote is not usable anymore? We want to address this properly and help you out.
Julian, DIRECTV Community Specialist
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canoedf
New Member
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3 Messages
4 years ago
Genie Gen 2, Model HR44-500. The standard RC73 is not all that usable by the vision impaired.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Thank you for the information @canoedf, you came to the right place.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums), to get started.
We'll take it from there.
Julian, DIRECTV Community Specialist
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amyapayo
New Member
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1 Message
4 years ago
My RC73 Enter(input) button has finally given up the ghost. This remote is used on my primary TV in my master bedroom. I have to use this button to select satellite TV (DirecTV). I am a disabled veteran and your service is my only entertainment. Please send me a replacement as soon as possible.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @amyapayo, the remote is an essential part of your service, and we're here to help you getting a new one.
Let's try to order a new remote by accessing your online account following these steps:
1- Go to the DIRECTV
2- Add your credentials and sing it to your account.
3- Go to my account.
4- Under my account tab, select My Equipment.
5- Click order New Accessories.
6- Choose the remote you need for your receiver.
7- Tap continue.
8- Submit the order.
We'll be here to give you a hand if needed.
David, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
They are cheaper online.
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Purdue1968
New Member
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2 Messages
4 years ago
I have followed the instructions to order a new remote for my Direct TV system. I do have a system protection plan. I follow all the steps and the system tells me something like "This system not available now. Please try again later." I've tried multiple times over two days. What do I do???? I thought this would be easy. Makes me wonder whether the support plan is worth it.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @Purdue1968 we want to make things easier for you and help you with this order.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
David, DIRECTV Community Specialist
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