Are you referring to the Genie mini clients? And you would like to completely deactivate them? If so, call DIRECTV (number in my greeting below) and tell them the serial number of the Genie clients that you would like to deactivate. Be prepared to take a trip to a participating UPS or FedEx to return the equipment as it is leased.
If you would like to deactivate a regular receiver (i.e. HD or HD-DVR or even standard SD receiver) then you must tell the rep the receiver model number, access card number, receiver ID, and possibly serial number.
Hi @zertec We can help you disconnect your receiver and make this process much easier for you.
If you would like to continue with the process, let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
4 years ago
Are you referring to the Genie mini clients? And you would like to completely deactivate them? If so, call DIRECTV (number in my greeting below) and tell them the serial number of the Genie clients that you would like to deactivate. Be prepared to take a trip to a participating UPS or FedEx to return the equipment as it is leased.
If you would like to deactivate a regular receiver (i.e. HD or HD-DVR or even standard SD receiver) then you must tell the rep the receiver model number, access card number, receiver ID, and possibly serial number.
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zertec
New Member
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2 Messages
4 years ago
Thanks for the quick response, that's what I needed to know.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Hi @zertec We can help you disconnect your receiver and make this process much easier for you.
If you would like to continue with the process, let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Valentina, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.5K Messages
4 years ago
@zertec
Just like most other changes, you call customer support to do so.
Depends on the model number if they need it sent back.
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