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Thursday, December 29th, 2022

Satellite set up - new updated genie box

I recently got a new genie box. I can’t get passed the Satellite Dish Setup screen. Has anyone had this problem?

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ACE - Expert

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21.3K Messages

3 years ago

What is the model number of the new and old receivers?

ACE - New Member

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5.2K Messages

3 years ago

It sounds like you were given a new receiver while your old dish was either SD only or didn’t support SWM. 

As shannon02 stated we would need the old and new receiver models to make such a statement. Additionally, please confirm your current dish on the roof as well as the error code you are getting on the new box.


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