Two missed appointments

The mini in our Living Room is no longer connecting through WiFi to our "base station".  It has worked for years. 

On Tuesday of this week (November 18, 2025), we called technical support and after "troubleshooting" (which included the technician wanting us to test the WiFi on a wired device), the technician said he would not be able to fix and we scheduled an appointment for Wednesday (November 19, 2025) between 4 and 6 PM.   We pay for DirecTV's service plan. 

My wife took off work to meet the technician.  A "supervisor" called around 5:00 PM on Wednesday and said that the technician would not be able to make the appointment and that someone would call us later the same day to reschedule for Thursday (November 20, 2025).  Well, no one called us.   

Since no one called us on Thursday either, I decided to call back DirecTV back Thursday evening.  I was told that the earliest that someone could get out there was Tuesday, December 9, 2025.   I said that it was unacceptable for DirecTV to expect me to wait over two weeks for a "make up" appointment.  I demanded to speak to a supervisor.  When the supervisor finally got on, she said she checked and Tuesday, December 9, 2025, was in fact the earliest anyone could come out.   Again, I said that it was unacceptable for DirecTV to expect me to wait over two weeks for a "make up" appointment.   I demanded to speak to someone else.  The supervisor indicated that she was transferring me to a "special department" that MIGHT be able to help.  A gentleman at the "special department" said that he could actually get someone out on Friday, December 21 and offered us 8 AM to noon, noon to 4 PM, and 4 PM to 6 PM windows.   I asked which was least likely to be missed and he said the 8 AM to noon.  He also said that his "assistant" would call me in the morning to confirm the appointment.  Of course, no one called. 

My wife took Friday morning off work to wait for the technician.   Noon rolled around no technical showed up.  I called DirecTV once again and the person I spoke to confirmed that I had an appoint but said that no one would be showing up today due to a "technician shortage".  She said that she was escalating the problem and that someone higher up than her would call me within 72 business hours to determine an appointment.  She said that was all she could do. 

Is this really how DirecTV treats a customer of at least 20 years?   Is there anyone that I can speak to that can actually help.  I really don't want to watch football games this weekend (without family and friends) in our bedroom.