Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

replacement set top box

replacement set top box doesn't match account settinge

Question

193

1

0

Set Top Boxes

What are the dimensions of the set top boxes used by Uverse?  This is for shelving purposes.

Question

2K

3

0

0

Set top box

My screen says "this set top box does not match the account settings"

Question

269

1

0

0

Set top box

Is there an updated set top box for Directv Stream? My box is probably 4 yrs old.

Question

142

4

0

Set Top DVR Not Working

My set top DVR gives me the error "this set top box does not match the account settings".  It was working fine until today.  I just recently had fiber installed, but it was still working after that.  Any help?

Question

256

5

0

0

Home Screen Top Row

Is there a way to customize the tiles that appear on the top row of the DTV Stream Home Screen? It just shows the first eight channels of the guide.

Question

167

1

0

Accepted Solution

Official Solution

Are Set Top Boxes Needed With U-verse?

I have U-verse and 5 separate TVs - all with set top boxes. Some are older TVs, a couple are smart TVs, and one has a Roku.  In what cases do I need a set top box?

Question

1.1K

4

0

U-verse set top box

AT&T replace my gateway that does not have a coaxial connection in the back. How do you make wired u-verse set top boxes work?

Question

272

2

0

Set top box

Received a new box and it states "this set top box does not match the account settings" was told to leave GUID-cdd45adb-20f4-4094-94cf-41973e93eeb1 and telephone number-[EDITED per Community Guidelines - removed personal information}

Question

57

1

0

VIDEO 1 at top of screen

How do I remove VIDEO 1 from top of screen?

Question

107

5

0

0

set top box and account not matching

I have an extra set top box iI am placing in a guest room and am receiving the message "set top box does not match account settings"

Question

84

2

0

Reset Password on Set top boxes

I have forgotten my password on the set top boxes.  How do I reset.

Question

457

3

0

0

Set top box does not match.

I’m trying to hook up our new wireless receiver, I keep getting this alert... “Set top box does not match account settings”.

Question

65

1

0

0

Accepted Solution

Official Solution

set top box availability

I would like to move my TV away from my AT&T gateway.  I understand that AT&T can provide a wireless set top box, and this would solve my problem.  However, I was just told that I cannot have only a wireless box; I must also have a wired box as well (2 boxes total).  Since I have only one TV, this m

Question

3.8K

9

0

0

top box error

forum says:     Re: Error message "set top box doesn't match account settings"When the AT&T rep ordered your switch out, they marked the wrong one as needing to be replaced.  Now that one is marked as off your account and the bad one is still on. I'd suggest that you click this to send a Private Mes

Question

95

0

0

0

Set top box does not match account settings

Just received replacement set top box from ATT uverse.  All connections made and checked.  TV is showing account unavailable, this set top box does not match the account settings.  Restart receiver not fixing.

Question

505

1

0

0

Home set top box

I'm trying access Comedy Central via my Roku.  Roku asks me to select my cable provider.  I choose AT&T Uverse.  The Roku directs me to www.cc.com/activate to enter the Roku code from my tv.   Then I get the following message from www.cc.com/activate: "Sorry, you currently do not have Comedy Central

Question

998

1

0

0

Notification message at top of TV screen

I keep getting a "Noticifcation" message at the top of my TV screen about a change being made. How do I stop getting this message?

Question

842

8

0

0

Top box does not match the account

Getting error message. Top box does not match the account settings. Got new main receiver that works but now my existing second receiver has this message.

Question

283

1

0

0

DIRECTV Set top Box Model HR44-500 Manufacturer

Who manufacturers this model of DIRECTV set top box

Question

645

4

0

NOT FINDING WHAT YOU'RE LOOKING FOR?