My friend passed away his wife having hard time taking acct out of his name into hers and she showed death cert. customer service giving her run around not helping during this hard time for her! He used to take care of bills all time for family any suggestions

If someone dies, in order to cancel their account, is there a requirement for a death certificate?

I'm the executor for Rick Angle's estate. His account number is [EDITED].  His phone number the account was based on was [EDITED}.  As executor, I continue to get a notice of a credit on his account.  I've requested that the refund be sent to me so as to include it in his estate's as

Hi, moved over from cable to U-verse. I am very happy when the service works. Picture quality is great, and the whole house DVR an added bonus. I have one "problem" child on the wireless remote. I am on the third replacement in the main area and the symptoms are the same: Watch for a couple hours: s

It's rare to experience excellent customer service anymore. However today when I called AT&T with a question I was so impressed with the wonderful service I was given that I felt I had to say something. The representative that helped me today was awesome. His name is Nicholas. He went above and beyo

I have chatted yesterday and today regarding my account to no avail. I just paid $186 and I still owe $192. We only use the channel 800/Animal Kingdom/peaceful music for our baby. We do not use other channels. I work 12 hours a day and cannot afford to pay another $192 after I just paid $186 yesterd

Charges an arm and a leg and now my favorite channels have already been removed. Guess it’s time to cancel my services

Up and Up and Up.......every 12 months you have to fight for a better deal, better promotion. Only this time I was told there was none. So here I am again paying more than last year for the same lousy service. Why do I even stay with AT&T?

​Alorica is a criminal organization that contracts with Directv. Their number is 855-407-4768 (for now). They call people and pretend they are Directv employees and then attempt to scam people. If you refuse, you start getting text messages from their personal cell phones. One of them is 928-929-240

Is there a button on the a20 remote that will advance the Guide a day at a time?

Been paying same amount for may years through you guys and renewed last December not realizing channel 20⁶ was not included now I've been told I have to pay more to get deal this is ridiculous making rethink if I want to stay with you guys. Man I talked too was nice but at the end of the day I didn

First of all... I'm not happy that I've had to type this 3 times before getting to this point!  Why does everything disappear?Next... we just signed up for Universe (bundle package) Monday the 15th & there are some things we DO NOT LIKE! .....1.  Why can't we set the TV to start at #1004?  Why does

yes i have been a customer of at&t for awhile. i left verizon to come to at&t, got rid of dish to get u-verse, 1 because of hallmark stations, and the movie stations. we just got a new contract , change everything out and got all new equipment. but now all that hallmark is showing is diagnosis murde

My in-laws have a combined billing account - DirecTV, internet and home phone. My father-in-law died, and my mother-in-law has continued to pay the bills.  She is now eligible and has qualified under the Affordable Connectivity Program (ACP) and Lifeline plans, under which she would recei

I am not a happy camper with AT&T UVerse nor their offices. I have been trying to call to cancel because of the price increase, service problems and since yesterday I have been calling them within their business hours and they were closed. They were closed early yesterday, today and I guess I ha

If a rent a movie and it says it’s a two day rental, does that mean I have two days to watch it otherwise I don’t get to watch it? Or does it mean I have two times I can watch it for as long as it takes to watch it twice?

Mother-in-law passed away after being moved to an assisted living facility 2 weeks prior. AT&T instructed me to return Uverse and internet equipment and they would pro-rate the account. Once paid the account would go away. So what is the holdup? Her passcode passed away with her!! When I called cust

Main receiver has stopped displaying TV signal. Goes through reset and upload and the just displays a red X and a 1 beneath it. Is it toast?

Howdy, So we had u-verse installed on 11/23, TV/Internet.  Ever since we've had to reboot the box about once a day, they want to send a technician out, but at this point, I don't like the fact I'm already having problems and want to just cancel as the internet speed of 18 mbps isn't even that great.

I'm not sure how to fix this but I'm getting calls from att for specials on direct. I'm getting these calls 4 times a day every other day. How can I stop this?