DirecTV Sign Up problem

Hello all.

I have recently attempted to sign up for DirecTV Stream, but I have encountered a ton of issues trying to do so.

My payment showed up as declined, so I gave support a call and they said that they were getting the same error, so I contacted the FCC support to try and get this error off my account. I got contacted by the office of the president who told me that my house is on the Negative List, which means I won’t be able to sign up for DirecTV stream services, but I can sign up for Satellite, which I don’t want to.

The Office of the President told me nobody could take me off this list, and that there is nobody I can contact to regarding this list. I am thinking that the previous owner of my house has an outstanding debt or something like that which is now preventing me from being able to sign up for DirecTV, and I think this because there is an old satellite dish on  the house that was there when I originally moved in. 

So please, is there anyone that I can contact or that can reach out to me to help me out? I would love to sign up for the service.