Unauthorized User

Thank you for the response.  Unfortunately, customer support appears to be located outside of the U.S. and I wan't confidant that the tech understood my problem due to a language difference.  I have verified again today that my Roku streaming device is still able to launch DirecTV Streaming using my previous username and password despite both being changed and verified in my account information profile.  I suspect that if I logged out of DirecTV Streaming on my Roku and logged back in that the new login credentials would be required but it doesn't appear that DirecTV is booting off any previously authorized streaming devices despite the username/password change.  This needs to be fixed for account security reasons.

@bcbsncjlj Correct.  My Accounts Overview page does not have an option to manage non-DirecTV streaming devices.  Customer Support was able to verify the offending streaming device as active but says there is no option to reset the account.  I assume that at some point in the future that device will receive a DirecTV Streaming app update that will force a new login but until then they can use my streaming service at will.  

Another post taken "private" by DirectvHELP?  Sure would be nice to know the answer to this question.

I'm having the same issue. I'm trying to "boot" people from using my directv login credentials. I changed my user ID and password yet, the directv app on all my mobile devices, both Apple and Android work with my old credentials. Directv has no answers.

Things happen. Sensitive information can become compromise. That is not an acceptable answer

Directv stream supports thief of services.

I have asked customer service to resolve this issue several times over the last 4 months. They first ask you to change your password and tell you all devices will need to log back in.

This is not true. 

They have asked me to change my password 12 times but they are just reading a script. 

Please fix your account management and at least make it do what your customer support representatives have been telling us. Log off each device when the password changes.

Thank you.

From the experience that I have had they will not reset things for you.  I have recently moved and had reset my location the max number of times.  So now I can only stream 2 devices in my house until march 2023.  I e called 3 times and they are refusing to reset it saying that someone outside of my house is using my login. The only thing that has changed is my place of residence.  So good luck with getting support from the company.  I am on the verge of cancelling because what is the point of paying $130 a month if only 2 people can watch at a time. 

The problem is they don’t have the tools to fix this. A multi billion dollar company can’t fix this issue.

The “easy” answer here seems to me to cancel your account.   Then, sign up again as a “new” customer using a different email address.    That should shut down the offending user, but you will lose your recordings. 

My unauthorized user was eventually restricted from accessing my subscription after a username and password change.  This took a few weeks to accomplish.  I suspect that this occurred as a result of a routine DirecTV app update which forced permitted users to login again with my NEW username and password.