New Member
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2 Messages
Will not accept Payment
I tried to make a payment for my directv stream account and it was declined, well if you don’t want my money I can go somewhere else!
Credit card company says card is working well but DTV says they cannot process it. Now I am getting suspended.
I switched from Satellite to streaming. Never had this problem with satellite. Looks like a big mistake.
baseballisback
ACE - Professor
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8.5K Messages
10 hours ago
Did you call the billing office or did you try it online? What did the billing representatives say?
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beastud10
New Member
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2 Messages
10 hours ago
We did call the billing office and spoke to a person and they said the card would not process. I call the charge card company and they said the card was fine. I then went and made an outside purchase with the card and it went through fine. Obviously DTV's system is having issues and now I am paying the price because my service about to be cut off. I am a customer of over 20 years........
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Juniper
ACE - Expert
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23.8K Messages
7 hours ago
Hmm usually if a payment will not go through their system would give a little more info than simply "will not process". I would call tomorrow during their normal hours and see if it will work now, get more info, and possibly use another method to make the payment.
Though we don't know the actual reason for the payment not going through (I suspect an issue with a 3rd party between the two), we can say with pretty much certainty that them "not wanting your money" is not the reason.
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