New Member

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2 Messages

Friday, September 18th, 2026

Gemini Air Losing Internet

I know it's an oft discussed topic but most of the posts are older. My Gemini Air will drop the wifi a couple times per day. It would seem simpler to use a wired (ethernet) connection but curious if there are any updates?

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Community Support

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256.4K Messages

29 days ago

There are several reasons why your device might be losing its internet connection like network bandwidth fluctuation, @dsherburn. Try restarting both your device and router to refresh the connection. Here are some other ways to fix Gemini Air device issues. Get help with your DIRECTV Gemini Air or remote | DIRECTV Support We're also sending you a DM, so our specialist can further assist. Melchisedec, DIRECTV Community Team

New Member

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362 Messages

29 days ago

try the 2.4GHz if you're on 5GHz... one of those for sure works better.... 5GHz gives you less issues when you're in congested networks

ACE - Expert

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23.7K Messages

27 days ago

Gemini Air is the dongle version which is WiFi-only. If you want wired than you need the standard Gemini which has both wired and WiFi as options.

Though the Gemini's Ethernet port is 10/100 not 10/100/1000

New Member

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2 Messages

27 days ago

I couldn't find where to buy the standard gemini as I have an ethernet port I can use...

ACE - Expert

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23.7K Messages

27 days ago

You could try Wal-Mart for the Gemini C71KW. There is also eBay, but I caution on that as requires prior owner to have removed it from their account otherwise it would be bricked for you.

And avoid if it only lists it as Osprey. That is the old name back when that box was under AT&T and if not connected to internet at the right time it is missing a critical update to function since they changed the address it connects to.


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